Visitor Welcome Day Leader - St John's Bristol
This role will suit people who:
- have an enthusiastic and friendly manner, enjoy working with people, like operating as part of a team but are able to work on their own initiative and who are keen to learn and have fun.
- Have confidence in their communication skills. This will be key to help your team keep in touch with each other.
- have an interest in conservation and/or the historic environment.
About the church
St John's was built into Bristol's ancient city walls in the 14th century as a place for travellers to offer prayers before a journey. Outside, it is renowned for its stunning spire; inside, it has wonderful monuments both in the tall, graceful church interior and in the atmospheric vaulted crypt.
What is a Visitor Welcome Day Leader?
The Visitor Welcome Day Leader will support the work of The Churches Conservation Trust in Bristol, helping to ensure that the medieval church of St John the Baptist fulfils its potential as a major heritage attraction. The main purpose of the role is to work with the Visitor Welcome Team Leader to coordinate a small team (max 8) of Visitor Welcome Volunteers who regularly volunteer on that day to deliver a high quality, welcoming and memorable visitor experience.
Some or all of the following:
- To assist the Visitor Welcome Team Leader in recruiting new volunteers, hosting inductions and coordinating a rota helping to build and lead a Visitor Welcome Volunteer team on your chosen day of the week.
- To be an active a member of the Visitor Welcome Team on your day, whose purpose is to provide a warm and courteous welcome to all visitors to the church and offer an excellent standard of customer care.
- To be the immediate point of call for Visitor Welcome Volunteers who operate on your chosen day of the week.
- Facilitating effective two way communication with members of your day team in person, via email, and phone.
- Encouraging your day team to follow church procedures like signing in and out, filling in the rota and using the church diary / blog.
- Being an active part of the Day Leader team, sharing information, news, opportunities and issues with other day Leaders, the Visitor Welcome Team leader and CCT staff.
- To ensure Health & Safety policies and procedures underpin all church activity in accordance with current legislation.
- Helping your team to take reasonable steps to ensure the security of the church and its contents and inform the Trust immediately of any vandalism, loss, damage or other matters affecting the integrity of the church.
- To promote the work of The Churches Conservation Trust and other Trust churches in the region, to encourage donations and recruit new Supporter Scheme members.
Training/resources: You will be given a thorough induction by our Visitor Welcome Team Leader (volunteer) and Volunteering Officer (staff). You will receive ongoing close support from the Visitor Welcome Team Leader and Volunteering Officer and our existing Visitor Welcome Volunteers, many of whom are longstanding volunteers. The Visitor Welcome Volunteers at St John's meet on a monthly basis and there is a monthly email update specifically for the team. There will be opportunities to attend CCT events and workshops and any other specific training needs will be considered.
Time commitment: Flexible but 4 hours a week minimum during the spring and summer season.
Expenses: Out-of-pocket travel costs between home and volunteering place will be paid, and other reasonable expenses agreed in advance.