Customer care

Whether your role is ‘front of house’ or ‘behind the scenes’ as a volunteer, you have a crucial role as an ambassador of the Trust.

When in direct contact with members of the public it is important to always:

• Make visitors feel welcome
• Help visitors get the most out of their visit and answer any questions
• Sign-post visitors to other individuals when you are unable to help
• Help to maintain a safe and secure environment for our visitors.

Effective visitor care means that we treat our visitors as we ourselves would like to be treated. Their enjoyment is paramount - a happy satisfied visitor will return and recommend us to all their friends.